Donation FAQ

Welcome to the Wounded Warriors Canada Donor Centre FAQ! Here you’ll find answers to Frequently Asked Questions we hear from people who donate to WWC. If your question isn’t answered here, please contact us.

TAX YEAR 2018 DONATION DEADLINES

What's the deadline to make a donation and receive a 2018 tax receipt?

Call us at 416.275.8397 before 3 p.m. on Friday December 28th for telephone donations. Use our online donation form before 11:45 pm EST on Sunday Dec. 31st. If you are mailing a cheque, the envelope MUST be postmarked on or before December 31, 2018. Mail your donation to:

Wounded Warriors Canada
1900-1500 West Georgia Street
Vancouver, BC V6G 2Z6

When writing a cheque, please pay to the order of Wounded Warriors Canada.

MAKING A DONATION

What is the mailing address?

If you are donating by cheque, please pay to the order “Wounded Warriors Canada”. If you’re donating by credit card, you can use our Print-and-Mail Donation form. You may mail your donation to:

Wounded Warriors Canada
1900-1500 West Georgia Street
Vancouver, BC V6G 2Z6

Where is the WWC office located?

The WWC’s main office is located at 310 Byron Street South, Suite 4, Whitby, ON. There’s just one exception. If you’re looking for Finance & Administration (Laurie Sweet), she is located at 1900-1500 West Georgia Street, Vancouver, BC.

What is WWC's phone number?

You may call WWC at 416-275-8397 (Laurie Sweet) or, 888-706-4808 to make your donation by phone or to ask a question. Our office hours are Monday to Friday from 9:00 a.m. – 5:00 p.m. Please note, our offices are closed on statutory Canadian holidays.

DONATIONS IN MEMORY/HONOUR

How do I make a donation in memory/honour of someone?

Our online donation form has a series of questions which tells us what type of gift you wish to make. As you answer each question, the next one is revealed. The 3rd question asks, “Is your donation in MEMORY or in HONOUR?” If you select YES, two buttons appear on the form, allowing you to choose what type of tribute donation you wish to make: “In Memory” or “In Honour”. Clicking either of those buttons will open a space beside it where you can type in the name of the person on whose behalf you are donating. You can use the COMMENTS box (above the Payment Details section) to enter a personal message and ask that it be sent along. You can also call 416.275.8397 to provide this information and make your donation over the phone, or use the Print and Mail donation form and complete the “Tribute” section at the top of page 2.

I made a donation in memory/honour of someone. How will they know about it?

Whether you donate online, by telephone or by mail, if you’ve told us your donation is in memory or in honour your gift of $20 or more will be acknowledged with a tribute card sent to the individual(s) informing them of your thoughtfulness.

What's the deadline for donations so that a holiday acknowledgement card is received in time?

Call us at 416.275.8397 or donate online before Dec. 13th at 3 p.m. for your holiday acknowledgement card to be sent by Canada Post.

DONATIONS TO SPECIFIC PROGRAMS

When I donate online, how can I make sure my gift goes to a specific program?

If you donate online you can select the Fund Designation to specify the program or campaign you’d like to support. Our finance team will credit your donation to the fund you specified. You can also email laurie@woundedwarriors.ca to provide this information, or use the print and mail donation form and complete the “Gift Designation” section at the bottom of page 1.

ONLINE DONATIONS AND RECEIPTS

I donated online but I haven't received my tax receipt. What should I do?

If your donation was PERSONAL (not corporate) and you reached the confirmation page saying your receipt was emailed to you, sometimes there’s a delay of up to one hour before that email reaches your inbox. Be sure to check your spam or junk mail folders in case it landed there. If, after one hour, you haven’t received it, or if your donation was CORPORATE, please call 416.275.8397. We’ll check that your donation was received and if so, we’ll send you a copy of your tax receipt.

My tax receipt was not attached to the email I received thanking me for my donation. What should I do?

Your tax receipt is embedded at the very bottom of the email we sent. Scroll down past the last paragraph. You should see it there, but if you still have trouble, please email laurie@woundedwarriors.ca and we’ll send you a copy of your tax receipt.

I donated online but I haven't received my tax receipt. What should I do?

If your donation was PERSONAL (not corporate) and you reached the confirmation page saying your receipt was emailed to you, sometimes there’s a delay of up to one hour before that email reaches your inbox. Be sure to check your spam or junk mail folders in case it landed there. If, after one hour, you haven’t received it, or if your donation was CORPORATE, please call 416.275.8397. We’ll check that your donation was received and if so, we’ll send you a copy of your tax receipt.

My tax receipt was not attached to the email I received thanking me for my donation. What should I do?

Your tax receipt is embedded at the very bottom of the email we sent. Scroll down past the last paragraph. You should see it there, but if you still have trouble, please email laurie@woundedwarriors.ca and we’ll send you a copy of your tax receipt.

Thank you for supporting Wounded Warriors Canada! 

If your question wasn’t answered here, please contact us at 888-706-4808.

Charitable Registration #82808-2727-RR0001

310 Byron Street South, Suite 4, Whitby, ON L1N 4P8
Phone: 888-706-4808 | Fax: 905-430-9419
info@woundedwarriors.ca

Honour the Fallen, Help the Living